New Radialight smart heating management APP

The new APP by Radialight is born!
Now you can control different homes, multiple zones and endless products with just one App and a single account to share with whoever you want.

The new APP by Radialight is born!
Now you can control different homes, multiple zones and endless products with just one App and a single account to share with whoever you want.

1) Multi-user: a single account that can be used simultaneously by other users (whatever you want);
2) Multi-habitation: main house, house by the sea or in the mountains? No problem, keep everything under control with just one account;
3) Multi-zone: different settings for different environments? Create your zones and customize the control according to your needs.

FEATURES

1) What is the Radialight App for?
The App serves for remote control of Radialight products equipped with Wi-Fi connectivity. Using it you can control all the main functions of the products when you are away from home as well as manage them simultaneously and control consumption even when you are at home.
2) Which products can I check with the App?
The App can be used with all Radialight products equipped with Wi-Fi connectivity. At the moment the entire Klima range is available in this version.
3) What do I need to use the App?
The remote control system requires that the products be installed in an environment where an internet connection is available with Wi-Fi access and that you have a mobile device with an iOS or Android operating system with an active internet connection.
4) Does remote control consume a lot of data?
Data consumption depends on the frequency with which the App is consulted to check the status of the products and how often commands are sent or settings changed. As an indication only, an average daily consumption of about 2MB can be considered for each product installed.
5) Can I also check the products using other smart devices?
No, at the moment the products of the Radialight range equipped with Wi-Fi connectivity can be controlled exclusively with the Radialight App and not via other smart systems such as Apple HomeKit, Amazon Alexa etc.

REQUIREMENTS

1) What are the operating systems supported by the App?
The App is available for both iOS (version 11.0 or higher) and Android (version 7.0 or higher).
2) Where can I download the Radialight App?
The App is available on the Apple Store and Play store. You can easily find it by writing Radialight in the search field or using the following links:

 

3) Does the app work with all Apple devices?
The app is currently available for iPhone.

USER ACCOUNT

1) How to create an account?
When the app opens, you can choose to create a new account by selecting REGISTER.

To register you must enter your name, a valid email address and a password (minimum length 6 characters).

Registration is subject to acceptance of the conditions relating to privacy and the processing of personal data. The preference for receiving updates and promotions is optional.

After pressing the REGISTER button, the system sends to the email indicated a registration code that must be used on the App to complete the process. If you have not received the code, check the Spam / Junk Mail folder in your mailbox.

At the end of the registration the App requests the authorization to send notifications. This autorazzazione is essential to receive the optional notifications activated in the settings section.

2) I forgot my password, what do I do?
If you have an account but have forgotten your password, you can get a recovery code. The code is sent to your email and must be entered in the App to be able to specify a new password. If you have not received the code, check the Spam / Junk Mail folder in your mailbox.
3) Is it possible to use the same account on multiple devices?
Yes, the same account can be used on multiple devices at the same time so that more people can control the products.
4) How many products can I check with an account?
There is no limit on the number of zones and products that can be managed with your account.
5) How can I cancel my account?
To cancel your account, send us an email to giudici @ giudici.com indicating the email address associated with it and we will delete it and give you confirmation.

PRODUCT REGISTRATION

1) How do I register a new product?
After creating your account and logging in, the app automatically shows the start screen of the registration procedure for a new product. To register products after the first select HUB> YOUR PRODUCTS (top left icon)> ADD A NEW PRODUCT (button at the bottom of the product list).
2) Why do I need to access my smartphone settings?
Because the first step to complete is the connection of your smartphone to the Wi-Fi network generated by the product. To do this you need to open the settings of your mobile device, access the Wi-Fi section and select the network generated by the product purchased.

The name of the network appears as Radialight_XXXX and the password for the connection is specified in the instruction manual and in the App itself. If more products are to be registered, it is advisable to turn them on one at a time to avoid confusion with the names of the networks that are generated.

After completing the connection to the product it is necessary to return to the App which will show the list of received Wi-Fi networks within 1 minute. Select the one to which you want to connect the radiator. Please note that the network must be equipped with internet connectivity.
3) Why do I have to allow the app to access the device's location?

In Android, the use by the App of information relating to Wi-Fi networks is only permitted if the user has granted permission to access the location of the device. If you do not allow the app to access location information, you cannot proceed with product registration.
4) Why do I have to activate GPS to register a product?

In Android, the use by the App of information relating to Wi-Fi networks is only permitted if the user has granted permission to access the location of the device. The position of the device is detected by the GPS sensor which, therefore, must be switched on.
5) Why does a message appear concerning connection problems?

 

Before accessing the Wi-Fi settings, the App contacts our servers to begin the new product registration process. If your mobile device does not have an active internet connection (via data connection or connection to a Wi-Fi network with connectivity) the App shows an error message. Restore the internet connection and try again.
6) Why does the message "No product detected" appear?
The message "No product detected" appears if an incorrect password has been entered, if the product has been turned off or if you have moved to a position where your mobile device is no longer able to connect to the network generated by the product.

To solve the problem approach the product, check that it is properly turned on and restore the connection between your mobile device and the Wi-Fi network generated by the product. After verifying that the connection has been restored, go back to the App and press RETRY.

7) What does Excellent / Medium / Weak mean near the name of the network?
Near the name of each Wi-Fi network detected by the product, a maximum indication of the intensity of the received signal is provided. The connection to non-excellent quality networks can give rise to malfunctions of the App due to the incorrect exchange of information with our servers.

In the event of problems, it is advisable to install the product in an area where the signal is stronger or to have a signal / repeater amplifier for the network you wish to use.
8) Why does the message "The product cannot connect to the network" appear?
The connection of the product to the Wi-Fi network can fail for several reasons such as, for example:

- An incorrect password has been entered;

- The intensity of the Wi-Fi signal is too weak or variable;

- The Wi-Fi signal you want to connect to is no longer available.

Check the availability and quality of the signal and then select RETRY to restart the registration procedure.
9) I can't register the product. What should I do?
If, despite various attempts, you have failed to register the product, we suggest that you restore the factory settings and try again. Use the product instruction manual and proceed as follows:

- Carry out a radiator reset;

- Return the radiator to Access Point mode;

- Turn off the product with the main ON / OFF switch on the right side;

- Close and then reopen the App;

- Turn the radiator back on with the main ON / OFF switch and wait 30 seconds;

- Repeat the procedure to add a new product.

USE OF THE APP

1) What is the HUB?
The HUB represents the initial page of the App. All the zones are represented in the HUB together with the most important information that characterize each of them.

Pressing at the center of the zone gives access to a detailed display of the characteristic parameters. The icons at the top instead give access to the list of own products and to the settings section.
2) Do I find the list of my products?
To view the product list it is necessary to select the HUB, or the initial page, and press the icon in the upper left corner of the screen:
3) Where do I find the settings?
To view the settings section of the App, select the HUB, or the home page, and press the icon in the upper right corner of the screen:
4) How do I change the way a product works?
All the settings related to the products of a zone can be viewed by pressing the center of the screen when the initial page (HUB) is displayed.

The parameters that can be set are:

- Operating mode;

- Open window detection;

- Presence detection;

- Product keypad lock;

- Comfort tempertatura;

- Eco temperature.

Attention: the settings are applied without distinction to all the products belonging to the area. If a product has to be managed with different parameters, it is necessary to create a new zone that contains it.
5) What are the 3 keys with the symbols for the window, a person and a padlock for?
 Open window detection
This function makes it possible to identify the opening of a window and automatically set the Antifreeze mode of operation.
 Presence sensor
Thanks to this function, the product is able to identify the presence or absence of people in the room and automatically adjust the heating level.
 Command lock
It is possible to lock the product controls to prevent adjustments from being modified accidentally or by unauthorized persons.
 

Refer to the product user manual to learn more about the features of the various functions.

One or more functions may not be available depending on the model of product purchased.
6) Is it possible to know if a product is on?
The lower part of the screen where all the settings of a zone are displayed is dedicated to the list of products that belong to it. The presence of a flame symbol next to the product name indicates that, at that time, the product is in operation and is warming up the environment.

7) Why is the message "You are not cold" displayed?
The message is displayed if the function is active and a window has been detected. The product's operating mode is automatically set to Antifreeze to minimize energy waste.

It is possible to ignore the information or restore normal operation by pressing the RESET button or the antifreeze symbol that appears to the right of the product name:

8) I see one symbol in one or more settings. What does it mean?
It is possible that not all products belonging to one zone are in the same state. This situation, typically linked to the manual modification of the status of a product, may concern the operating mode, the status of the sensors or the value of the Comfort and Eco temperatures.

If this condition occurs, the App highlights the parameter that is inconsistent within the area, by displaying the following symbol:

9) How do you delete an area or a product?
A zone or product can be deleted by clicking on their description and sliding your finger from right to left until you see the Cancel button.

Attention: a zone cannot be canceled if it contains one or more products. Move products to other areas before proceeding with disposal.

PROGRAMMING

1) How is weekly programming done?
The App includes a preset weekly program that has the following features:

Operation in Comfort mode

Monday-Friday from 06:00 to 8:00 and from 17:00 to 24:00

Saturday-Sunday from 06:00 to 08:00, from 12:00 to 14:00 and from 17:00 to 24:00

Operating in Eco mode in all remaining time slots.

 

It is possible to modify the default program or create new ones to best meet your needs by accessing the Programs section by pressing the relative icon in the lower part of the App that is always visible.
2) What is a weekly plan?
The weekly plan represents the day or set of days for which to specify a specific working time profile.

All the days for which you want to set the same operation must belong to the same weekly plan. If several weekly plans have been created within a program, each day of the week can only be assigned to one of them.

According to this logic, the default program is presented with a weekly plan including all the days between Monday and Friday and another that includes Saturday and Sunday.

To set the same operation for all the days of the week it is therefore sufficient to define only one weekly plan. To diversify instead the operation for each single day it is necessary to create 7 separate weekly plans.
3) What is a time slot?
The time bands are defined within each weekly plan to set the Comfort, Eco or Antifreeze operating mode at different times of the day.

If, for example, you want the Comfort mode from 08:00 to 10:00 and the Eco mode in all other hours, 3 time slots will be created:

- With the first, the Eco mode must be set from 00:00 to 08:00;

- With the second one, the Comfort mode must be set from 08:00 to 10:00;

- With the third, Eco mode must be set from 10:00 to 00:00.

The Antifreeze mode should never be specified because it is the default mode for hours in which the Comfort or Eco operating mode is not defined. So if you want the Comfort mode from 08:00 to 10:00 and the Antifreeze mode in all the other hours, just create a single time slot from 08:00 to 10:00 and assign the Comfort mode to it.
4) Why can I choose only between Comfort and Eco?
The Antifreeze mode should never be specified because it is always the mode active in the times and days when the operation is not set in Comfort or Eco mode.
5) How do you change the program assigned to a zone?
To modify the program used by an area it is necessary to open the detail screen of the zone and select the programmed operating mode. After setting the programmed operating mode, the name of the reference program becomes visible. To change it, simply press on the name of the active program and access the selection of one of the available programs.
6) How do you delete a program?
A program can be deleted by accessing the program list and then dragging the name of the one you want to delete from right to left.

If the program is assigned to one or more zones, the first program in the list is automatically reassigned and can never be canceled.

CONSUMPTION

1) How is consumption measured?
The indicated consumption value is estimated by the product control software and not measured with instruments intended for this purpose and therefore represents a general indication.

Consumption can be viewed for each area or for all products registered under your account added together and can be referred to 24 hours, 7 days or 30 days prior to consultation.
2) Where are the consumption figures displayed?
Consumption information is displayed both on the initial page (HUB) and in the specific Consumption section accessible by clicking the icon always visible on the bottom right.

The HUB shows the consumption trend of the last 7 days together with the estimated total value of the energy consumed expressed in KWh.

In the Consumption section it is possible to analyze different periods (24 hours, 7 days or 30 days) as well as activate comparisons and view the estimated cost (the estimated cost is visible only by activating the relative option in the Settings section and specifying the unit energy cost).
3) Why does the background of the graph change color?
If the consumption alarm has been activated in the settings section, setting a threshold at which to receive a notification, the background color of the graphs can change from green to yellow to red. The green color indicates that the total consumption of all the zones added together is lower than the established threshold. The yellow color indicates that the total value is above 95% of the threshold and the red color is used when the set value has been exceeded.

Warning: the background color varies only for the time horizon for which the consumption threshold has been defined in the Settings section. If, for example, a limit has been set on a weekly basis, the background color will change when the consumption of the last 7 days is represented, while those referring to 24 hours or 30 days will always have a green background regardless of whether or not they are exceeded. of the set threshold.
4) Why is it necessary to indicate the cost of energy?
The App provides the ability to view an estimate of the cost of energy used by its products. For this purpose, however, it is essential to indicate in the Settings section the average cost of energy paid to your operator.

NOTIFICATION

1) Which notifications can be activated?
The App foresees the possibility to activate the sending of a notification when the following events occur:

- Detection of a window opening (for areas where the function is activated);

- Presence of one or more products in Stand-by when the area to which they belong has a different mode;

- Exceeding a user-defined consumption or spending threshold.

The notifications can be activated independently in the settings section accessible from the initial page (Hub).
2) How do I activate notifications?
Notifications should be activated in the Settings section accessed from the home page (HUB) and by pressing the appropriate icon in the upper right part of the screen:

Discover the products compatible with the WiFi App