To purchase through the site you will necessarily need to register.
Alternatively you can ask for a quote for the products you want.

However, registration allows you to have a Personal Area available, from where you can:

- View promotions reserved for registered users only.

- View the history of orders placed up to that point.

- Check shipments of orders sent in real time.

- Change your registration data.

By signing up, you will also be able to:

- Create a wish list, where you can collect the most interesting products that you want to consider for future purchases.

- Order faster.

- Manage multiple shipping and billing addresses.

- Access exclusive coupons and rewards.

Registration is simple. All you need is a valid email address and a password that you decide on the spot.

Only in the case of a first purchase will you subsequently also have to enter the destination and billing data.

No. Your data will only be used by EcoGreenShop and its partners (such as couriers or payment processors) to manage orders.

Under no circumstances will they be transferred to third-party people or companies.

To remove or modify your account data you can send an email to info@ecogreenshop.it or contact us via the site's contact form requesting the deletion or modification of your user profile.

The system recognizes all email addresses as valid, so if you have problems with registration, try using a different browser than the one you are browsing with now. (e.g. Google Chrome, Firefox, Edge).

If, however, the problem is that you don't remember your login password, and you want to replace it, you can try the password recovery procedure in the "Log in to your account" section by clicking on "Forgot your password"?

It is possible to register both as a private individual and as a company. When entering the first address, simply choose between "Private" and "Company". Consequently, the relevant fields to fill in will appear (for companies: "VAT number", "PEC", "SDI").

If you want to register on the site both as a private individual and as a company, you will have to register 2 different accounts.

Once you have found the product or products you want to purchase, add it/s to your cart using the "Buy" button in the product list or on each product page.

By entering the cart it is then possible to review or modify the list of products inserted.

At this point you can "proceed with checkout" (step 1 of 4) by registering a new account or logging in.

At the next step (2 of 4), you will need to enter the destination and billing address (if different) or, if they are already present, confirm or modify them.

The next step (3 of 4) is related to shipping. The site will propose the expected shipping method based on the destination entered in the previous step.

Then we arrive at the 4th and final step, that of choosing the preferred payment method.

You will also need to place a check mark in the "acceptance of our terms and conditions of sale" box (which you can read either by clicking on the relevant text in this step, or on the menu or footer of the site).

By clicking on "send the order" it is forwarded. To the email associated with the account you will receive a confirmation and further communications to monitor the progress until delivery of the goods.

If you are a company, we always issue an invoice. Remember to enter your company data (VAT number, pec, sdi) when registering your address.

If you are an individual, we usually issue a commercial document.

However, if you need to receive an invoice instead of the commercial document, you will need to specify this in the notes of your order and enter the tax code when registering your address on the site. Remember that if you are an Italian private customer, it is not possible to issue an invoice without the tax code.

If you have already registered but have forgotten to enter the data necessary for the invoice, you can communicate them to us via email at info@ecogreenshop.it and we will take care of updating them.

You can generally change or cancel an order within the first 30 minutes of placing it. You can send an email to info@ecogreenshop.it or write to us via the contact form on the site indicating the order reference, the changes you intend to make or expressing your desire to cancel it.

Cancellation is only possible if it has not already been marked as "Preparation in progress".

The only alternative to ordering via the site is to request a supply quote for the products you want to purchase. For this purpose, if it is the first time you are purchasing and therefore you are not already a registered customer, you will still have to send the request via the site, or by adding the products of your interest to the quote list to send us.

If you have already purchased, you can also ask us for a new supply via telephone or whatsapp. We will send you a quote and process your order after your payment confirmation.

Usually on the same evening as the order is processed, the courier sends an email with instructions for tracking the shipment.

In addition to communications via the courier, we also send a communication to the email associated with your account with the information for tracking the shipment. This communication can also be made hours after collection by the courier as we must first receive the shipping code from the courier himself.

For all online purchases made on our site there is a right of withdrawal: you can revoke your order, upon communication via email, within 14 days. We remind you that all products must be returned intact, i.e. unused and in their original packaging.

For further information you can consult point 6 of the following link: https://www.ecogreenshop.it/en/content/3-terms-and-conditions-of-sale

You can communicate your intention to return the product to us within 14 days of delivery of the goods, also ensuring that the goods to be returned are sent to us within 14 days following your communication, provided that the product and packaging arrive intact and therefore there are no missing elements.

It should be noted that "products for food use" such as filters and membranes previously sealed as they are intended for water treatment for "human consumption", in the event of unpackaging and use, cannot be returned as they would become unsellable.
Likewise, PPE (DPI in italian) cannot be returned.

For further details, please refer to the procedure which is fully indicated in point 6 of our "Terms and Conditions of Sale" LINK: https://www.ecogreenshop.it/en/content/3-terms-and-conditions-of-sale

All products are covered by warranty as per European regulations.

To activate the warranty procedure, simply send an email to info@ecogreenshop.it or via the contact form on our website.

Further information, in point 7 of our "Terms and Conditions of Sale" LINK: All products are covered by warranty as per European regulations.

To activate the warranty procedure, simply send an email to info@ecogreenshop.it or via the contact form on our website.

Further information, in point 7 of our "Terms and Conditions of Sale" LINK: https://www.ecogreenshop.it/it/content/3-termini-e-conditioni-di-vendita

If you have received defective goods you can send us an email to info@ecogreenshop.it or write to us via the contact form on our website.

We will respond quickly to resolve the situation as soon as possible.

Send an email to info@ecogreenshop.it or write to us via the contact form on our website.

We will respond quickly to resolve the situation as soon as possible.

The payment methods available for purchasing on our site are:

ATM Card
Bank transfer
Credit card
PayPal

If the legislation provides for tax breaks based on the goods purchased, it is normally sufficient to purchase by bank transfer and requesting an invoice as a sales document.

We remind you that in the case of an Italian private customer, it is mandatory to provide the tax code to issue the invoice.

The procedure for obtaining the deduction will instead be done by your tax advisor.

More information at this link If the legislation provides for tax breaks based on the goods purchased, it is normally sufficient to purchase by bank transfer and requesting an invoice as a sales document.

We remind you that in the case of an Italian private customer, it is mandatory to provide the tax code to issue the invoice.

The procedure for obtaining the deduction will instead be done by your tax advisor.

More information at this link https://www.ecogreenshop.it/it/content/87-detrazione-fiscale

The management of payments by debit card and credit card is entrusted to SumUp or Paypal. Both guarantee the security of online transactions through encrypted data transport. The entire site is also protected via SSL protocol.

We do not store your payment card details in any way.

Our IBAN is always shown in your purchase order. You will see it on the order finalization screen, when you choose bank transfer as your payment method. You will also receive a summary of the purchase order via email, together with the bank details to make the payment to our current account.

It is also visible in point 4 of our "Terms and Conditions of Sale" and in the estimates if payment by bank transfer has been requested.

If you have not received the confirmation email, your order probably did not go through.
To be sure, we recommend that you check the transaction list of the payment method used.
If you have any other doubts, do not hesitate to contact us by email by writing to info@ecogreenshop.it or via the contact form on the site.

The same evening that your order has been shipped, you will receive an email with shipping information including the tracking number from the courier and from us.

From the moment of actual collection by the courier, a few hours may pass before the tracking number is available and therefore can be communicated via email and subsequently there may be a further wait before it can be monitored online.

If the delivery fails on the first attempt because you were absent, the courier will normally make a second attempt the following working day.

If even in this case the courier is unable to deliver you will find a notice in the letterbox.

If the package is obviously damaged, if in doubt, specify to the courier that you intend to collect it with RESERVE. Take some photos of the packaging before opening it and then proceed with caution when opening and checking the contents.

In case of further damage - or if you have received the wrong goods - take more photos and contact us by email at info@ecogreenshop.it or via the contact form on the site

We only ship to Italy and other EU member countries.

In the case of a remote area, you will need to contact us to get a quote including actual shipping costs.

If you are never at home during the day and do not have a concierge service:

it is not possible to indicate two different addresses but you could choose, when ordering, enter the address of a person you trust (including name and surname) in order to ship directly to them.