SHIPPING COSTS AND TIMES

(*) Please Note:
1) The amounts indicated in the table for shipments to Italy may be subject to change without notice in the event of updates to the couriers' rates. Furthermore, they are not valid for remote areas (example: ZTL, smaller islands, Venice lagoon, Livigno, disadvantaged areas) towards which if the rate is not shown with the "Corriere Italia Zona Remota" it will be necessary to request a quote.
2) In Italy the same postal code (CAP/ZIP) can be associated with multiple Municipalities/Locations and if one of these is located in the Remote Zone, the "Corriere Italia Zona Remota" is associated with the entire postal code. If you think your location is not in remote area, please contact us.

(**) offer intended for private users (no B2B). Remote/disadvantaged areas excluded.

Order processing times: on average approx 2/3 working days, barring unforeseen circumstances and unless otherwise indicated for example during holidays, or during the closing days (ours of our suppliers).

If the weight is exceeded or couriers are unavailability (for certain destinations) you will not be able to forward the order and an error message will be shown during checkout.

You can still contact us by clicking on the "Ask a Quote" button from the page of the product you are interested in, or you can indicate another destination that you still trust. 

Keep in mind that in Italy the same postal code (CAP/ZIP) can be associated with multiple Municipalities/Locations and if one of these is located in the Remote Zone, the "Corriere Italia Zone Remote" is automatically associated with the entire postal code. If you think your location is not in remote area, please contact us.

Our website automatically manage shipments exclusively to following European Union Member Countries:
A (Austria); B (Belgium; Bulgaria); C (Croatia); D (Denmark); E (Estonia); F (Finland; France); G (Germany; Greece); H (Hungary); I (Ireland, Italy); L (Latvia; Lithuania; Luxemburg); N (Netherlands); P (Poland, Portugal); R (Czech Republic; Romania); S (Slovakia; Slovenia; Spain; Sweden).

If any customs duties are foreseen for the delivery, they will be the sole and exclusive responsibility of the customer.

PLEASE NOTE:
1) For logistical reasons, products with the label "This product is only shipped to ITALY" are not shipped abroad.
2) Sales are governed by our terms and conditions of sale. In particular, the letter "E" states that:

- Before signing the delivery document, it is advisable to check the exact number of packages and the absence of damage to the product packaging.

If necessary, the reason for the reservation or refusal must be indicated precisely on the document.

Complaints will not be accepted if the above conditions are not respected or if only a "generic reservation" is made.

- If only after opening the packaging you become aware of any transport damage not reported at the time of delivery, it is mandatory to notify us within (and no later than) 48H accompanying the communication with photos that highlight the damage. Any communications in this sense, after 48H will not be taken into consideration.

For more information on this, it is advisable to consult the relevant page to the "Terms and Conditions of Sale"

FREE PICKUP: Some products may be available for pickup at our Catania office (by appointment only).

Therefore, during checkout, in addition to the courier option, the "pickup by appointment" option will be displayed (only if your cart contains only products available for this type of pickup).

Naturally, this option, which requires prepayment for the goods without additional shipping costs, should only be selected if you are able (geographically close) to collect the goods:

- for this reason, this option is offered by default only to those who enter an address with a zip code of Catania (CT), between 95121 and 95131 (inclusive).

- If you do not live in Catania (CT) but still wish to opt for free pickup (and if your purchase only includes products that allow this option), you can place your order specifying our HQ address, Via Duca degli Abruzzi 30, 95127 Catania (CT), as the delivery address. Of course, you must also include your real address as the billing address.

From the moment the order is processed and made available for pickup (status: "Pickup Appointment Scheduled"), the customer will be notified by email and/or instant messaging (WA) of the day and time slot for pickup. If this date is not available, a second date will be arranged, up to a maximum of three appointments.

If you have selected free pickup at the office but then wish to opt for shipping, you must contact us to change your order. This option will incur an additional charge for packaging and shipping. Once the payment has been received, the goods will be shipped.

FREE SHIPPING: We ship for free for orders starting from 300 €, in Italy (with the exception of: remote areas/zones, smaller islands, Livigno, Venice Lagoon, ZTL, etc.).
This facility is reserved exclusively for private customers (deliveries without appointment) for deliveries on Italian territory.

This and other promos visible on the PROMOTIONS page

DELIVERY POLICY:
- Orders received between Monday and Thursday, in general, are shipped within 24 working hours.
- Orders placed on weekdays by 08:00 are shipped the same day (if in stock and if payment has already been credited).
- Orders received after 08:00 on Friday, they will be sent on Monday. We do not ship on Saturdays and Sundays (and on holidays).

HOLIDAY TIME: Warning, during the holiday periods (Christmas, Easter) and summer holidays, order times can be changed. This eventuality is promptly reported on the site. Read the complete press release (if available).

We remind you that the shipping times, once entrusted to the courier, do not depend on us in any way but are subject exclusively to the management by the courier in charge.

Some of the main couriers we ship with: