For all information about Coronavirus in Italy, please refer to the official website of the Ministry of Health LINK
* LAST UPDATE *
WHOLESALE POINT RE-OPENING FROM 4 MAY
With reference to the current health emergency and the current Prime Ministerial Decree in addition to the orders of the Region of Sicily, we inform you that
from Monday 4 May, our wholesale office in Catania will open again to customers.
In compliance with the conditions, 1 person at a time, wearing gloves and a mask, will be allowed to enter the showroom and the sales counter.
Without the aforementioned devices, access will not be allowed.
To allow us to manage your requests more quickly, we suggest that you contact us prior to your visit by phone or email.
It is always possible to continue placing your orders also through our website or by phone / whatsapp at 333 / 80.39.413 or by email firstname.lastname@example.org. Orders received will be shipped regularly.
The courier informs us that:
Delays in deliveries are possible and it is necessary to find the recipient present already at the first delivery attempt since, until new orders, the possibility of making attempts subsequent to the first is not foreseen. In case of absence of the recipient then the ordered goods will be sent back to the sender.
IF YOU PROCEED with the order and then make the related payment, YOU UNDERSTAND AND ACCEPT this communication.
For this reason, complaints about delays in receiving the goods will not be accepted.
Delivery of shipments without signature
As is known, a very serious emergency situation has arisen following the declared pandemic by Coronavirus and stringent containment measures and hygiene-sanitary regulations have been imposed both by the Council of Ministers with, among others, the Prime Ministerial Decree of 8, 9 and 11 March 2020, containing urgent measures regarding the containment and management of the epidemiological emergency from COVID-19, which from the Ministry of Health. What happened makes it necessary, for the protection of both the driver and the recipients, to modify the collection operation of the recipient's subscription of the goods on the electronic device in order to obtain proof of delivery.
Wanting to give top priority to the health and safety of our customers, our staff and anyone who interacts with our network, in accordance with the provisions of art. 108 of the Prime Minister's Decree of 17 March 2020 n. 18, shipments will be delivered without the signature requirement for acceptance, which will be certified with alternative methods. In this moment of exceptional gravity, we continue to work to the maximum of our possibilities to guarantee the delivery of goods with priority for shipments destined for commercial businesses identified as priorities by the decree of the Council of Ministers.
Given the ongoing health emergency that is affecting the entire Italian territory and its continuous expansion towards other European countries, we inform you that several commercial activities have been forced to close and that therefore they will not be able to receive the incoming goods.
For international shipments destined for European territory, we ask you to check in advance about the opening of the recipient's business, in order to avoid managing the return of goods, as well as unnecessary costs related to the service.
In particular, we would like to point out that shipments weighing more than 30 kg are not currently accepted in the UK.
We huddle to all those who are experiencing the seriousness of the current health emergency on their own skin or that of their loved ones and friends and we hope, like everyone, that the new drastic measures adopted in Italy will soon get us out of the nightmare in which we have unfortunately fallen.
We remain at your disposal for any information